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14px;display:flex}.card-body+.card-body{border-top:1px solid var(--hairline);padding-top:10px}.card-row{justify-content:space-between;gap:10px;font-size:12px;display:flex}.card-row>span:first-child{color:var(--muted)}.card-row.head{align-items:baseline;font-size:13px}.card-row.head>span:first-child{color:var(--ink)}.card-row b{font-weight:600}.card-sub{color:var(--muted);font-size:11px}.pill{background:var(--fill);white-space:nowrap;border-radius:5px;padding:2px 7px;font-size:11px;display:inline-block}.record-tags{flex-wrap:wrap;gap:6px;margin-top:6px;display:flex}.customer-identity{padding:14px}.customer-identity h2{font-family:var(--serif);overflow-wrap:anywhere;font-size:22px;font-weight:400;line-height:1.1}.customer-identity>p{color:var(--muted);overflow-wrap:anywhere;margin-top:4px;font-size:12px}.customer-stats{flex-wrap:wrap;gap:14px;margin-top:12px;font-size:12px;display:flex}.customer-stats b{font-weight:600}.customer-identity .muted{margin-top:10px}.link-order{flex-direction:column;gap:8px;display:flex}.link-order>label{background:var(--surface);height:30px;color:var(--muted);border:1px solid #0000001f;border-radius:8px;align-items:center;gap:6px;padding:0 10px;display:flex}.link-order input{color:var(--ink);background:0 0;border:0;outline:none;flex:1;font-size:12px}.link-order input::placeholder{color:var(--muted)}.link-order>label>button{color:var(--ink);font-size:11px;font-weight:500}.link-order>label>button:disabled{color:var(--muted);opacity:.6}.field-error{color:var(--bad);font-size:12px;line-height:1.5}.order-matches{flex-direction:column;gap:8px;display:flex}.order-matches .muted{padding:0 4px}.order-match{flex-direction:column;gap:2px;padding:10px 14px;font-size:12px;display:flex}.order-match p{color:var(--muted);line-height:1.5}.order-match button{background:var(--accent);color:#fff;border-radius:6px;align-self:flex-start;height:24px;margin-top:6px;padding:0 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.caps{font-size:9px}.credit-history{margin-top:8px;font-size:11px}.credit-history summary{cursor:pointer;color:var(--muted)}.credit-history>div{justify-content:space-between;gap:8px;padding:6px 0 0;display:flex}.credit-history small{color:var(--muted);font-size:10px;display:block}.credit-history b{white-space:nowrap;font-weight:600}.serial-record b{font-weight:500;font-family:var(--mono)}.record-link{align-self:flex-start;margin-top:4px;font-size:11px}.problem{margin-top:6px;font-size:12px;font-weight:500}.problem+.muted{margin-top:2px}.kv{grid-template-columns:auto 1fr;gap:4px 12px;margin:0;font-size:12px;display:grid}.kv dt{color:var(--muted)}.kv dd{overflow-wrap:anywhere;margin:0}.modal-backdrop{z-index:20;background:#0003;place-items:center;padding:20px;display:grid;position:fixed;inset:0}.connections-modal{-webkit-backdrop-filter:blur(30px);backdrop-filter:blur(30px);background:#ffffffeb;border-radius:12px;width:min(420px,100%);padding:22px 22px 18px;box-shadow:0 20px 60px #00000040,0 0 0 1px #00000014}.connections-modal header{justify-content:space-between;align-items:center;display:flex}.connections-modal h2{font-size:15px;font-weight:600}.connections-modal header button{width:24px;height:24px;color:var(--ink);background:#0000000f;border-radius:50%;place-items:center;display:grid}.connections-modal>p{color:var(--muted);margin:6px 0 12px;font-size:12px;line-height:1.5}.connection-list{background:var(--surface);border-radius:10px;box-shadow:0 0 0 1px #00000014}.connection-row{border-top:1px solid var(--hairline);align-items:center;gap:10px;padding:11px 14px;font-size:13px;display:flex}.connection-row:first-child{border-top:0}.connection-row .channel-dot{width:18px;height:18px}.connection-row>b{flex:1;font-weight:400}.status-label{color:var(--muted);align-items:center;gap:6px;font-size:12px;display:flex}.connections-modal .small-print{color:var(--muted);margin:12px 0 0;font-size:11px;line-height:1.5}.login-page{background:var(--paper);place-items:center;min-height:100dvh;padding:24px;display:grid}.login-card{background:var(--surface);border-radius:14px;flex-direction:column;gap:12px;width:min(380px,100%);padding:32px 30px 26px;display:flex;box-shadow:0 1px 4px #0000000f,0 20px 50px #0000000f}.login-card .brand{padding:0 0 18px}.login-card .caps{margin-top:4px}.login-card h1{font-family:var(--serif);font-size:30px;font-weight:400;line-height:1.1}.login-card>p{color:var(--muted);margin-bottom:8px;font-size:13px;line-height:1.6}.login-card label{color:var(--muted);flex-direction:column;gap:4px;font-size:11px;display:flex}.login-card input{height:32px;color:var(--ink);background:var(--surface);border:1px solid #1a1a1a33;border-radius:7px;outline:none;padding:0 10px;font-size:13px}.login-card input:focus{border-color:var(--ink)}.login-card .send-button{width:100%;height:32px;margin-top:8px}.google-button{height:36px;color:var(--ink);background:var(--surface);border:1px solid #1a1a1a33;border-radius:7px;justify-content:center;align-items:center;gap:10px;font-size:13px;font-weight:500;text-decoration:none;display:flex}.google-button:hover{border-color:var(--ink);background:var(--paper)}.google-button svg{width:18px;height:18px}.login-divider{color:var(--muted);align-items:center;gap:10px;font-size:11px;display:flex}.login-divider:after,.login-divider:before{content:"";background:var(--line);flex:1;height:1px}.login-hint{color:var(--muted);text-align:center;font-size:11px}.context-close,.details-button,.mobile-back{display:none}@media (min-width:1600px){.workspace{grid-template-columns:224px 340px minmax(0,1fr) 320px}.message-scroll{padding-left:40px;padding-right:40px}.composer{margin-left:36px;margin-right:36px}}@media (max-width:1199px){.workspace{grid-template-columns:200px 290px minmax(0,1fr)}.customer-panel{display:none}.details-button{display:inline-flex}.show-context .customer-panel{z-index:10;width:320px;display:block;position:absolute;top:0;bottom:0;right:0;box-shadow:-12px 0 40px #0000001f}.context-close{display:inline-flex}}@media (max-width:900px){.workspace{grid-template-columns:56px 270px minmax(0,1fr)}.workspace-nav{align-items:center;padding:12px 6px 10px}.brand{padding:6px 0 16px}.brand img{height:11px}.brand span,.connection-dot,.nav-count,.nav-label,.nav-title,.staff-footer>span:nth-child(2),.team-summary{display:none}.nav-item,.workspace-nav nav{width:100%}.nav-item{justify-content:center;padding:0}.workspace-nav nav+nav{margin-top:20px}.staff-footer{flex-direction:column;gap:8px;padding:10px 0 4px}.message-scroll{padding-left:16px;padding-right:16px}.composer{margin-left:12px;margin-right:12px}}@media (max-width:680px){.workspace{grid-template-columns:56px minmax(0,1fr)}.chat-panel,.has-selection .conversation-list{display:none}.has-selection .chat-panel{display:flex}.mobile-back{display:inline-flex}.thread-header{gap:8px;padding:0 12px}.thread-identity{flex-direction:column;align-items:flex-start;gap:0}.thread-identity h2{font-size:14px}.thread-identity p{max-width:100%;font-size:11px}.internal-note>div,.message-bubble{max-width:88%}.show-context .customer-panel{width:calc(100% - 56px)}.list-footer{white-space:normal;text-align:center}}@media (prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important}}.channel-dot.website{background:#b8a080}.channel-dot.shopee{background:#d9755a}.channel-dot.lazada{background:#4a4a7a}.channel-dot.tiktok{background:#2b2b2b}.thread-actions{flex-shrink:0}.assignment-field,.thread-actions{align-items:center;gap:6px;display:flex}.assignment-field{background:var(--surface);border:1px solid #1a1a1a33;border-radius:6px;height:26px;padding:0 8px 0 4px;font-size:12px;position:relative}.assignment-field:hover{background:#0000000a}.assignment-field select{color:var(--ink);cursor:pointer;background:0 0;border:0;outline:none;max-width:120px;font-size:12px}.avatar.tiny{width:18px;height:18px;font-size:8px}.follow-up-button.active{color:var(--note)}.follow-up-button.active svg{fill:currentColor}.more-menu-wrap{position:relative}.more-menu{-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);z-index:5;background:#fffffff5;border-radius:8px;min-width:170px;padding:4px;position:absolute;top:calc(100% + 4px);right:0;box-shadow:0 10px 30px #00000024,0 0 0 1px #00000014}.more-menu button{text-align:left;border-radius:6px;align-items:center;gap:8px;width:100%;height:28px;padding:0 8px;font-size:12px;display:flex}.more-menu button:hover{background:#0000000f}.ticket-summary-bar{color:var(--muted);border-bottom:1px solid var(--hairline);white-space:nowrap;align-items:center;gap:14px;padding:6px 20px;font-size:11px;display:flex;overflow:hidden}.ticket-summary-bar strong{font-family:var(--mono)}.ticket-summary-bar b,.ticket-summary-bar strong{color:var(--ink);font-weight:500}.conversion-close-prompt{background:var(--note-bg);border-bottom:1px solid #caa47280;flex-wrap:wrap;align-items:center;gap:10px;padding:10px 20px;font-size:12px;display:flex}.conversion-close-prompt>div{flex-direction:column;flex:1;min-width:180px;display:flex}.conversion-close-prompt>div span{color:var(--muted);font-size:11px}.conversion-close-prompt input,.conversion-close-prompt select,.link-order select,.ticket-field-grid input,.ticket-field-grid select{background:var(--surface);height:28px;color:var(--ink);border:1px solid #1a1a1a33;border-radius:6px;outline:none;padding:0 8px;font-size:12px}.conversion-close-prompt label{align-items:center;gap:6px;font-size:12px;display:flex}.conversion-close-prompt input{width:90px}.secondary-button{background:var(--surface);border:1px solid #1a1a1a33;border-radius:6px;height:26px;padding:0 10px;font-size:12px}.secondary-button:hover{background:#0000000a}.template-composer{padding:12px 14px 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button:hover{color:var(--ink)}.template-preview{background:var(--fill);white-space:pre-wrap;border-radius:8px;padding:9px 12px;font-size:12px;line-height:1.5}.template-param-grid{grid-template-columns:repeat(auto-fill,minmax(160px,1fr));gap:8px;display:grid}.template-param-grid label{color:var(--muted);flex-direction:column;gap:4px;font-size:11px;display:flex}.template-param-grid input{background:var(--surface);height:28px;color:var(--ink);border:1px solid #1a1a1a33;border-radius:6px;outline:none;padding:0 8px;font-size:12px}.composer-tools{color:var(--muted);align-items:center;gap:10px;padding:0 14px 8px;font-size:11px;display:flex;position:relative}.composer-tools>button{height:22px;color:var(--ink);background:#0000000d;border-radius:6px;align-items:center;gap:4px;padding:0 8px;font-size:11px;display:inline-flex}.composer-tools>button.active,.composer-tools>button:hover{background:var(--accent-soft)}.picker-panel{-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);z-index:6;background:#fffffff7;border-radius:10px;flex-direction:column;max-height:360px;display:flex;position:absolute;bottom:calc(100% + 6px);left:14px;right:14px;overflow:hidden;box-shadow:0 14px 40px #00000029,0 0 0 1px #00000014}.template-picker{left:0;right:0}.picker-head{justify-content:space-between;align-items:center;padding:10px 12px 6px;display:flex}.picker-head>div{flex-direction:column;display:flex}.picker-head strong{font-size:13px;font-weight:600}.picker-search{height:28px;color:var(--muted);background:#0000000d;border-radius:7px;align-items:center;gap:6px;margin:0 12px 8px;padding:0 8px;display:flex}.picker-search input{color:var(--ink);background:0 0;border:0;outline:none;flex:1;font-size:12px}.picker-tabs{gap:2px;padding:0 12px 8px;display:flex}.picker-tabs button{height:22px;color:var(--muted);border-radius:6px;padding:0 9px;font-size:11px}.picker-tabs button.active{background:var(--accent);color:#fff}.quick-reply-list,.template-picker-list{flex-direction:column;gap:2px;padding:0 6px 6px;display:flex;overflow:auto}.quick-reply-list button,.template-picker-list button{text-align:left;border-radius:8px;gap:2px 10px;width:100%;padding:8px;font-size:12px;display:grid}.template-picker-list button{grid-template-columns:1fr auto}.quick-reply-list button:hover,.template-picker-list button:hover{background:var(--accent-hover)}.template-picker-list button>span{flex-direction:column;display:flex}.quick-reply-list b,.template-picker-list b{font-weight:600}.template-picker-list small{color:var(--muted);font-size:10px;font-family:var(--mono)}.template-picker-list em{color:var(--muted);align-self:start;font-size:10px;font-style:normal}.quick-reply-list span,.template-picker-list p{color:var(--muted);-webkit-line-clamp:2;-webkit-box-orient:vertical;grid-column:1/-1;line-height:1.4;display:-webkit-box;overflow:hidden}.picker-empty{text-align:center;color:var(--muted);padding:16px;font-size:12px}.ticket-details-section{gap:10px}.ticket-field-grid{grid-template-columns:1fr 1fr;gap:8px;display:grid}.ticket-field-grid label{color:var(--muted);flex-direction:column;gap:4px;min-width:0;font-size:11px;display:flex}.ticket-field-grid input,.ticket-field-grid select{width:100%;min-width:0}.currency-input{background:var(--surface);border:1px solid #1a1a1a33;border-radius:6px;align-items:center;height:28px;padding-left:8px;display:flex}.currency-input i{color:var(--muted);font-size:11px;font-style:normal}.currency-input input{border:0;flex:1;height:100%}.ticket-choice-field{border:0;min-width:0;margin:0;padding:0}.ticket-choice-field legend{color:var(--muted);margin-bottom:4px;padding:0;font-size:11px}.choice-chips,.label-choice-list{flex-wrap:wrap;gap:4px;display:flex}.choice-chips button,.label-choice-list button{background:var(--fill);height:22px;color:var(--ink);border-radius:11px;align-items:center;gap:4px;padding:0 8px;font-size:11px;display:inline-flex}.choice-chips button:hover,.label-choice-list button:hover{background:#0000001a}.choice-chips button.active,.label-choice-list button.active{background:var(--accent);color:#fff}.label-choice-list button span{opacity:.7;font-size:10px}.ticket-label-picker summary{cursor:pointer;color:var(--muted);justify-content:space-between;font-size:11px;list-style:none;display:flex}.ticket-label-picker summary::-webkit-details-marker{display:none}.ticket-label-picker summary b{color:var(--ink);font-weight:500}.ticket-label-search{height:26px;color:var(--muted);background:#0000000d;border-radius:6px;align-items:center;gap:6px;margin:8px 0 6px;padding:0 8px;display:flex}.ticket-label-search input{color:var(--ink);background:0 0;border:0;outline:none;flex:1;font-size:12px}.system-label-toggle{color:var(--muted);align-items:center;gap:6px;margin-bottom:6px;font-size:11px;display:flex}.save-ticket-fields{background:var(--accent);color:#fff;border-radius:6px;align-self:flex-start;height:26px;margin-top:2px;padding:0 12px;font-size:12px;font-weight:500}.save-ticket-fields:disabled{opacity:.45}.link-order select{height:22px;color:var(--muted);cursor:pointer;background:0 0;border-color:#0000;max-width:96px;padding:0 4px;font-size:11px}.production-record+.production-record{border-top:1px solid var(--hairline);margin-top:4px;padding-top:8px}.production-record>div:nth-child(2){margin-top:2px;font-size:12px}.website-card-meta{opacity:.7;flex-wrap:wrap;gap:4px;margin-top:4px;font-size:10px;display:flex}.website-card-meta span{background:#0000000f;border-radius:4px;padding:1px 5px}.conversation-card.selected .website-card-meta span{background:#ffffff2e}.website-sync{border-top:1px solid var(--line-soft);color:var(--muted);justify-content:space-between;align-items:center;gap:8px;padding:6px 12px 6px 16px;font-size:11px;display:flex}.website-sync .icon-button{flex-shrink:0}.website-notice{background:var(--note-bg)}.website-context{background:var(--surface);overflow-wrap:anywhere;border-radius:10px;padding:12px 14px;box-shadow:0 1px 4px #0000000f}.website-context .section-heading h3{font-size:12px;font-weight:600}.website-context .section-heading>span{color:var(--muted);font-size:11px}.website-context .record-subtitle,.website-page{color:var(--muted);margin-top:4px;font-size:11px}.website-context .context-notice{margin-top:8px}.website-funnel{flex-wrap:wrap;gap:4px;margin:10px 0;display:flex}.website-funnel span{background:var(--fill);color:var(--muted);border-radius:5px;padding:2px 7px;font-size:11px}.website-funnel .reached{background:var(--accent-soft);color:var(--accent)}.website-activity,.website-orders{border-top:1px solid var(--hairline);margin-top:8px;padding-top:8px;font-size:12px}.website-activity summary,.website-orders summary{cursor:pointer;font-size:12px;font-weight:600}.website-activity summary span{color:var(--muted);margin-left:5px;font-weight:400}.website-orders .muted{margin-top:6px;font-size:11px}.website-after-order{justify-content:space-between;gap:8px;margin-top:6px;font-size:12px;display:flex}.website-activity ol{margin:6px 0 0;padding:0;list-style:none}.website-activity-row{border-top:1px solid var(--hairline);padding:8px 0;font-size:11px}.website-activity-row:first-child{border-top:0}.website-activity-row>div{flex-wrap:wrap;justify-content:space-between;gap:5px;display:flex}.website-activity-row time{color:var(--muted);font-size:10px}.website-activity-row p{margin:3px 0}.website-activity-row small{color:var(--muted)}.marketplace-connections{border-top:1px solid var(--line-soft);margin-top:14px;padding-top:14px}.marketplace-connections h3{margin-bottom:4px;font-size:13px;font-weight:600}.marketplace-connections>p{color:var(--muted);margin-bottom:8px;font-size:12px;line-height:1.5}.marketplace-connections article{border-top:1px solid var(--hairline);padding:10px 0;font-size:13px}.marketplace-connections article>div:first-child{justify-content:space-between;gap:12px;display:flex}.marketplace-connections article>b{font-weight:400}.marketplace-connections small,.marketplace-state{color:var(--muted);font-size:11px}.marketplace-state.verified{color:var(--accent)}.marketplace-state.blocked{color:var(--bad)}.marketplace-actions{gap:6px;margin-top:8px;display:flex}.marketplace-actions button{background:var(--surface);border:1px solid #1a1a1a33;border-radius:6px;height:26px;padding:0 10px;font-size:11px}.marketplace-actions button:hover{background:#0000000a}.shopee-sync[hidden]{display:none}.marketplace-actions button:disabled{opacity:.45}.marketplace-connections p[role=status]{color:var(--muted);margin-top:8px;font-size:12px}.connections-modal{max-height:90vh;overflow-y:auto}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-font-weight{syntax:"*";inherits:false}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}